Transform Your Business, Delight Your Customers!
At LeaverEdge, we help businesses leverage growth by shaping and executing customer experience strategies that put people at the centre of all your decisions. Let’s create magic together!
1k
Happy Clients
200
Successful Projects
20
Years of Experience
Welcome to LeaverEdge!
We believe customer experience is the foundation of business success. With an innovative mindset, we turn challenges into opportunities for growth and creativity. By placing people at the centre of every strategy, we help organisations elevate performance, inspire teams, and unlock new pathways to excellence.
About Us
Visionary Innovators and Dynamic Trailblazers
We’re a super-cool team of CX geeks who are passionate about helping businesses grow through experience. We believe customer experience isn’t just about end users, it starts with your own people too. That’s why we work side-by-side with teams to shape strategies that inspire employees, delight customers, and drive real results. With curiosity, creativity, and a love for all things CX, we turn challenges into opportunities and help businesses build relationships that last.
The Team
Meet Pip - Founder
I’ve always believed that great businesses are built on great experiences. Over the years, I’ve worked with organisations to put people, employees and customers alike, at the centre of their strategies. I love challenging the way things are done, shaping new ideas, and turning them into practical actions that spark real change. For me, being a CX trailblazer means more than driving growth; it’s about creating cultures where people feel valued, customers feel understood, and businesses thrive as a result.
Our North Star
Our 4 Core Guiding Principles of Great Customer Experience
People First
Technology Second
Everything starts with people. The best strategies are built by putting users at the heart of every decision, whether they’re employees or customers. Our team brings creativity, curiosity, and a genuine passion for customer experience to every project. By focusing on what people truly need and value, we design journeys that feel natural, meaningful, and inspiring. The result? Stronger connections, happier teams, and experiences that leave a lasting impression.”
Data-Driven Insights
Data tells the story behind your business, from how your teams work to what your customers need. By exploring these insights with you, we uncover opportunities to support your people, simplify processes, and create experiences that resonate. Together, we turn numbers into actions that inspire employees, strengthen customer connections, and build lasting loyalty.
Consistent across Touchpoints
Great customer experience comes down to consistency. Whether online, through service teams, or any other interaction, every touchpoint should feel seamless and true to your business’s values. When the journey is joined up, customers feel understood, trust grows, and loyalty follows.”
Partnership Mindset
We don’t just consult — we partner. By working with you, not just for you, we co-create strategies that spark growth, energise teams, and bring customer experience to life. Together, we’ll shape a culture that inspires your people and strengthens the relationships you build with your customers
Our Services
Customised Solutions Designed Exclusively to Realise Your Vision!
We transform customer experiences by optimising every touchpoint. Through deep end-user analysis, we uncover real needs and behaviours, then use journey mapping and workflow reviews to expose friction and opportunities. Our actionable recommendations empower businesses to elevate engagement, while our ongoing support ensures strategies adapt with the market for lasting success and satisfaction.
Shape
(CX Strategy & Transformation)
We help you shape the bigger picture of customer experience. This means defining a clear CX vision and strategy that aligns with your business goals and culture. By working closely with leadership teams, we ensure your organisation is set up to succeed , connecting purpose, people, and processes. Together, we’ll create a roadmap that turns ambition into action and sets the foundation for sustainable growth.
Create
(Experience Design & Engagement)
We believe great experiences are designed, not left to chance. Through journey mapping and deep customer and employee insight, we uncover what really matters to the people you serve. From simplifying processes to designing inspiring interactions, we co-create experiences that are consistent, human, and memorable. Whether it’s internal culture or external touchpoints, we design every moment to add value and strengthen relationships.
Improve
(Insight, Measurement & Growth)
Customer experience is never finished, it’s about learning, adapting, and improving. We use data, feedback, and analytics to uncover opportunities and measure what matters most. By translating insight into action, we help you make smarter decisions, deepen customer loyalty, and keep evolving with confidence. The result is a cycle of continuous improvement that drives lasting business impact.
Contact us
Telephone: +44 785 2191323
E-mail: pip@pipleaver.co.uk
Address: Trafford Close 16, Great Missenden, HP16 0BS, Buckinghamshire, United Kingdom